Project number: 2009-747
Project Status:
Completed
Budget expenditure: $0.00
Principal Investigator: Jane Ham
Organisation: SARDI Food Safety and Innovation
Project start/end date: 19 Oct 2009 - 30 Aug 2010
Contact:
FRDC

Need

Traditional methods of transferring research results (print copies of newsletters; brochures; meetings; workshops and final reports) can be slow, costly and reach only a limited proportion of stakeholders.

Research providers need to investigate different communication methods to enable them to quickly and easily provide stakeholders with current information.

Existing digital technologies (e-mail; web sites; mobile devices) allow information to be instantly sent to a broad distribution in a cost effective way.

Information provided via mobile devices is also location independent, allowing recipients to receive and view material wherever they like. This is of particular significance to marine researchers as a large percentage of stakeholders are field-based and may be more likely to view information away from the desk at a time that is convenient to them (e.g. on board a boat).

In today’s E-Market of ever-growing e-mail distribution lists, it is necessary to provide a communication point of difference to ensure that extension activities are effective. Using alternatives to receiving e-mails and plain text may improve information retention and follow-up rates by targeted stakeholders, particularly given demographic changes in digital use and awareness.

Successfully transferring non-technical information regularly to a larger percentage of stakeholders will significantly reduce the lag time between producing results and provision of final reports; ensuring more stakeholders are kept up to date and consequently have the opportunity to take advantage of results.

Final report

ISBN: 978-1-921563-39-3
Authors: Jane Ham Stephen Madigan Emily Mantilla Rachel King
Final Report • 1.59 MB
2009-747-DLD.pdf

Summary

This pilot project aimed to apply existing digital technologies in an integrated manner to deliver research information that more effectively targeted stakeholders, focused specifically on industry stakeholders, but included research stakeholders. This was achieved by producing a short 'news-style' video of the latest research result and activities, viewed directly on a mobile phone via weblink from an SMS.

The headlines and web address to access videos and summary articles were provided via SMS for those who did not have web access enabled on their mobile phone, with some participants receiving an email version. A Customer Satisfaction Survey was subsequently used to evaluate the efficacy of presenting research information in a visual format and delivery of research information direct to mobile phones.

Related research

Industry
Environment
People